RSS Feed
Latest Updates
Mar
11
We're Moving!
Posted by Gil Levy on 11-03-2019 02:32 PM

moving

Hi everyone,

Whitech is moving to a new ticketing system, the 'Whitech Service Desk'.

 

You should be receiving an invitation email for a self-signup process.

You can visit this link to sign-up: https://whitech.atlassian.net/servicedesk/customer/portal/

And then this link to learn how to raise a ticket: https://whitech.atlassian.net/servicedesk/customer/kb/view/18415833

 

What will happen with my existing support requests?

Existing support requests will still be handled in the old system.

 

What will happen with my old support requests?

The old system will still be in place if we require to pull out historical information, however, it will no longer be available for use for new support requests once all of our customers have migrated to the new system.

If you’ve happened to raise a support request on the old system by mistake, simply raise it again in the new support system and let us know.

 

If you have any questions, please shoot an email to support@whitech.atlassian.net

 

Gil.

 


Read more »



Jan
11
Changes to Imagine Version Numbering/Naming Convention
Posted by Diana Parana on 11-01-2018 01:30 PM

Another year, another chapter and we sure do have an exciting year ahead of us. Welcome back to all!!!!  

We just wanted to bring to your attention that we will be changing the way we identify versions and how we bump up each version as we work through them via our sprints.  This will not affect how we deploy the core versions to you nor will it affect how you and your team release them to your affiliated retailers.  This is just a simple change in our naming conventions of the version we work on and progress with.  

For the first version/sprint for Imagine Online, Kiosk and Mobile the version will be set therefore be known as 18.1.  The first component of the version name will represent the year we are on and the second component will represent the sprint number for that year.  So as an example, with this first sprint that we (Whitech) are working on, it will be known as 18.1 to compliment the year 2018 and as it is the first sprint that we are working on.

As per our usual practices, it does not necessarily mean that you will get this specific version or each and every version we work on released to your servers.  

Again, there is no change on how any of the Imagine platforms are deployed to your servers or how you would distribute/release them to your retailers.  It is just a new naming convention that we have decided to proceed with in this new and exciting year.

If you have any questions or need more information please feel free to create a General Enquiry ticket or send support an email to support@whitech.com.au.

Thank you and kind regards

~ Whitech Support Team ~


Read more »



Aug
28
Hi Everyone

We would like to bring urgent notice to you that every entity world wide are now required to upgrade all your Imagine Kiosks to the latest version of kiosk for your current core version by September 28th 2017! This action is required due to the expiry of the Adobe Air Code Signing Certificate for Imagine Kiosk. This happens every 2-3 years and is unavoidable. 

The list of the imagine kiosk upgrades required for each core version is below. Please note that you only need to upgrade to the latest version kiosk of the current core version you have currently dispatched. For example if your  kiosk version is 11.9.189, you only need to upgrade to kiosk version 11.9.205. You do not need to upgrade to another core version.

 

  • Latest 11.9 version - 11.9.205
  • Latest 12.1 version - 12.1.075
  • Latest 12.3 version - 12.3.079
  • Latest 12.4 version - 12.4.109
  • Latest 12.6 version - 12.6.065
  • Latest 12,7 version - 12.7.049
 

 

For your awareness - a Code signing certificates is the method of using a certificate-based digital signature to sign Imagine Kiosk executable and scripts in order to verify the author's identity as truly being Whitech Pty Ltd and ensure that the code has not been changed or corrupted since it was signed by Whitech as a matter of security.

Please take this action seriously and plan accordingly over the next 4 weeks. We have made the new code signing certificate available in older versions to allow for a speedy distribution as they include no app code changes other than the addition of the certificate. 

If the upgrade is not complete by the end of September, you will have kiosks that will no longer be able to auto upgrade. This will likely require manual installation of the next future upgrade pushed out by remote access or having an onsite tech at retailers cost. This should be avoided.

Below are some answers to some questions you may have..........

 

 


 

What will upgrading Imagine Kiosk to the latest version of my current core version accomplish?

Upgrading will effectively upgrade your Imagine Kiosk executables which contain new code signed signatures. When the upgrade is pushed, a silent certificate migration is performed. There will be no other changes added to this latest version push. 

Is it possible to keep Imagine Kiosk versions as they are and upgrade our code signing signature alone?

Unfortunately this is not an option.

What is the deadline to upgrade all my kiosks?

September 28th 2017!

What will happen to my Imagine Kiosks if I do not upgrade in time?

The kiosks will continue operate as per normal however the next time you attempt to push an automatic upgrade from your servers, the process will fail. If this happens, you can still upgrade a stores kiosks (and DCM) however the process will need to be done manually which would be very time consuming and inconvenient to yourself and your retailers. If you need to send a tech out, you will have additional costs as well

I have already upgraded some or all of my Imagine Kiosks to core version 15, do I need to upgrade them again?

No, if you have already upgraded to 15.0, your work for this is already done as the latest 15.0 versions of Imagine Kiosk also have the new code signing certificate already built in :). If you do not have version 15, this is fine, you simply have to upgrade to the latest version of your current distributed core version. See list provided earlier in this email.


If you have any questions or issues which are not addressed above, please open a Fusion ticket and one of our staff will assist you as required.

Thank you and Regards.

~Whitech Support Team

 


Read more »



Mar
16

Forcing users to upgrade will be done, at this stage, by the Whitech Support team.

The Whitech Team, as per normal, will submit the latest version to the app stores and once they have been approved will then publish it accordingly.  The force upgrade will only be done when both iTunes and Google Play approves the apps - meaning that the latest version has been published therefore is avaialble to download and install on a device.  

The main purpose of this is to make sure that all users are not only running the same version of the app but to also make sure that bug fixes and new functions are obtained by customers straight away.  

The force upgrade means that anyone that has the app installed on their device, once they relaunch the app, will automatically get prompted and redirected to the relevant app store to download and install the latest version.  


Read more »



Dec
10
*Urgent Attention Required* - Imagine Kiosk Required Upgrade to 10.1 Notice
Posted by Carlos Gonzalez on 10-12-2015 09:21 PM

 

 

Whitech have completed our 2015 upgrade rollout with the release of 10.1 to all entities world wide. As you would be well aware, our upgrade process will always force the "Online Imagine Website" to the latest released version, however it is possible for your kiosks to continue to run on older legacy versions of Imagine Kiosk.

We would like to bring urgent notice to you that everyone world wide are now required to upgrade all your Imagine Kiosks to a minimum version of 10.1. This action is required due to the expiry of the Imagine Kiosk Code Signing Certificate. This happens every 3 years and is unavoidable.

Code signing certificates are the method of using a certificate-based digital signature to sign Imagine Kiosk executables and scripts in order to verify the author's identity as being Whitech Pty Ltd and ensure that the code has not been changed or corrupted since it was signed by Whitech.

 Any currently installed versions of Imagine Kiosk you may have on the field using version 9.9 or earlier are installed with an old and expired code signing. These kiosks must be upgraded to 10.1 at your earliest convienence.

Below are some answers to some questions you may have..........

 

 


 

What will upgrading Imagine Kiosk to 10.1 accomplish?

Upgrading to 10.1 will effectively upgrade your Imagine Kiosk executables which contain new code signed signatures. When the upgrade is pushed, a silent certificate migration is performed.

Is it possible to keep Imagine Kiosk versions 9.9 or earlier and upgrade our code signing signature alone?

Unfortunately this is not an option.

What is the deadline to upgrade all my kiosks?

You fortunately have some time. Please plan to have all your kiosks upgraded to 10.1 by January 22nd, 2016. We recommend giving yourself some time before this deadline to protect any clients that may have had any issues with their installation.

What will happen to my Imagine Kiosks if I do not upgrade in time?

The kiosks will continue operate as per normal however the next time you attempt to push an automatic upgrade from your servers, the process will fail. If this happens, you can still upgrade a stores kiosks (and DCM) however the process will need to be done manually which would be very time consuming and inconvinient.

I have already upgraded some or all of my Imagine Kiosks to 10.1, do I need to upgrade them again?

No, if you have already upgraded to 10.1, your work for this is already done. :)


If you have any questions or issues which are not addressed above, please open a Fusion ticket and one of our staff will assist you as required.

Thank you and Regards.

~Whitech Support Team

 

 


Read more »