Remote Login Details via Teamviewer
Posted by Diana Parana on 14-04-2014 05:26 PM

Users have the ability to specify the Remote Login Details of the machine in use (or that needs to be investigated) during the creation of a ticket.  The main purpose of noting Remote Login Details is to provide the support team access to view and/or investigate the submitted issue against the specific machine that had produced the problem.  In the event that this information is not visible on the submitted ticket and remote access is required the support team will request for this information.

When providing Remote Login Details, users must ensure that;

  • The login credentials provided holds both Machine Id (i.e. Your ID) and Personal Password


NOTE: it is highly recommended that a Personal Password is used otherwise the password will expiry within a set timeframe which can interrupt the investigation process

  • The machine is left on whilst the support issue/ticket is being investigated 

Should you not have the required version of Team Viewer and/or have not installed Team Viewer yet please click on the below link or type on any web browser and follow the installation/run prompt.

NOTE: higher versions of Team Viewer cannot be accessed so we will be unable to investigate your issue as quickly as you may like.

Team Viewer 8 

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